Rail passes cannot be issued to residents of Europe, Russian Federation, Turkey, Morocco, Algeria or Tunisia. Residents of United Kingdom are not eligible to purchase BritRail Passes or Eurail Passes.
Refunds are limited to completely unused, undated, unvalidated, unactivated rail passes, ticket and inclusive packages, hotel and car vouchers and will be granted only where permitted under the terms and conditions set forth below or elsewhere in this site. Rail passes, tickets and vouchers must be returned for refunds. Companion and Saver passes, BritRail discounted and Eurail Select Pass, Rail 'n Drive rail passes together are considered one document and must be submitted together. No refunds will be granted on partially used rail passes or tickets, or on unused parts of inclusive packages; documents must bear no evidence of having been tampered with in any way.
The number of days used on your pass when traveling on an overnight train will vary depending upon the situation.
To view the special terms and conditions for the France Rail Pass Premium click here.
Having a rail pass does not guarantee a seat. Seat reservations are optional on some of the trains however they are mandatory for traveling on high speed trains (TGV, Thalys, AVE, Eurostar, Le Frecce), international trains (Lyria, Talgo), night trains (Elipsos, Thello, City Night Line) and scenic trains (Glacier Express, GoldenPass, Bernina Express, William Tell Express, Chocolate Train). The ICE requires reservations on all Sprinter train. Additionally reservations are required on the X2000 in Scandinavia and most trains in Spain (Renfe). Also, some trains require the payment of a surcharge, which includes the compulsory seat reservation. On some trains the number of seats available for pass holders may be limited. It is highly recommended to make reservations in advance. If reservations for pass holders are sold out on your desired train, you will either need to select a different train that has reservations available or purchase a ticket at the best available price. The cost for the reservation varies depending on the type of train and country. Rail Europe can secure seat and night train reservations for your trip before you depart North America, this ensures that you will have a seat on the train you wish to travel on.
European night trains offer a variety of accommodations to suit all budgets. Most night trains offer sleeping compartments and couchettes, and some also have reclining seats.
Couchettes and reclining seats are the most economic type of accommodations. Couchettes are not gender specific; they consist of four bunk beds in first class and six in second class. A blanket and pillow is provided, but you sleep in your day clothes. Reclining seats are available on selected trains and generally in second class only.
For more comfort and privacy, you can reserve a sleeping compartment in first class accommodating one or two travelers or second class for two or three travelers. Though the compartment may include a wash basin it does not have a private toilet. Toilet facilities are located at the end of each car. Some night trains also offer deluxe compartments with a private toilet and shower. Sleeping compartments are gender specific, except when couples or families occupy all of the beds.
Night accommodations must be reserved and paid for in advance. On some night trains the number of accommodations for pass holders may be limited. It is highly recommended to make reservations in advance. Prices vary depending on the type of accommodation and country. If reservations for pass holders are sold out, you will either need to select a different date that has available accommodations or purchase a ticket at the best available price. Rail Europe can secure seat and sleeping compartment reservations for your trip before you depart North America, this ensures that you will have a place on the train you wish to travel on.
Reservations for seats, sleeping compartments and couchettes, for travel on trains such as Eurostar, Le Frecce, AVE, Talgo, Elipsos, Thalys, , etc. luggage checking, and port taxes, are all subject to additional charges which are not covered by the rail passes. The prices for all BritRail passes include a processing fee. These, including meals and refreshments, are all to be paid separately. Luggage checking, port taxes, meals and refreshments as well as reservations for seats, sleeping compartments and couchettes reserved locally must be paid abroad in local currency.
The British rail systems may offer additional fares for some British trains. These fares can be accessed through our call center. Rail Europe offers all British train tickets in compliance with the National Conditions of Carriage and specific Ticket Restrictions and Terms. Tickets are not eligible for purchase by British(UK) residents. Validation of residency is required to purchase British train tickets.
The exchange rate applied to Trenitalia tickets is 1.4039 Euro/USD or 1.4460 Euros/CAD.
The exchange rate applied to Trenitalia tickets is 1.4039 Euro/USD or 1.4460 Euros/CAD.
The exchange rate applied to Trenitalia tickets is 1.4039 Euro/USD or 1.4460 Euros/CAD.
All transportation covered by those rail passes where use is intended for more than one country is subject to the Uniform Rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV). National and/or single-country rail passes are subject to rules and regulations of their specific countries. Neither the British nor European railroads nor Rail Europe, Inc. assume any responsibility for damages resulting from a strike.
Most trains offer only nonsmoking accommodations, but some trains offer smoking and non-smoking.
American Express, Diners Club, Discover, Visa or MasterCard are accepted.
Rail Europe, Inc. is not responsible for rail passes, train tickets or vouchers which are lost, stolen, mutilated or destroyed. Refunds cannot be authorized in such cases. To protect yourself against such losses please refer to our Rail Protection Plan™.
Please apply for your rail passes and other tickets at least 7 business days prior to your departure from North America. Rail Europe, Inc. will always try to help if less notice is given, but Rail Europe, Inc. is not responsible for delays in delivery service or otherwise. If a product is ordered at short notice, Rail Europe, Inc. will charge an additional fee for overnight delivery service. When ordering, please include your date of departure from North America.
All orders are subject to a shipping and handling fee of $18 USD/CAD unless otherwise noted. All prices and terms and conditions are subject to change.
NOTE: The following terms and conditions apply to all rail passes, Rail 'n Drive passes: Combination passes that include rail and car. Please carefully read these terms and conditions for all combination passes, etc.
Rail Europe, Inc. (“REI”) is pleased to offer its Rail Protection Plan (RPP) for all European rail passes, train tickets, reservations and select city passes and tours issued through our company.
How do I apply for an exchange?
To request an exchange, please contact us at CustomerRelations@raileurope.com or call 800-438-RAIL (7245).
How do I apply for my REI credit in the case of a cancelation?
To request a REI credit, please contact us at CustomerRelations@raileurope.com or call 800-438-RAIL (7245).
Download and fill out the RPP Traveler’s Request Form. All requests involving rail passes/paper tickets/reservations/city passes/tours must be submitted in writing to REI Customer Relations Department, 9450 W. Byrn Mawr Ave., 4th floor, Rosemont, IL, 60018 and must be accompanied by the appropriate documentation listed in the sections above.
It is recommended that rail passes/paper tickets/paper reservations/city passes/tours being returned for a claim under this program be sent by a traceable mail service to ensure delivery. In the event these product(s) are sent regular mail and is not received, no claim can be processed.
This plan is administered by REI and can be revised or terminated at our sole discretion at anytime with or without notice. In the case that Rail Protection Plan is terminated, only rail passes/train tickets issued prior to the date of termination will be covered.
Exclusions: This program does not apply to any loss caused by:
(a) Delay or detention or confiscation by Customs Officers or Officials or Police or other Security Officers.
(b) Rail pass/paper tickets/paper reservations/city passes/tours not in clients’ actual possession at the time of loss.
(c) Acts of god, war, invasion, act of foreign enemy, hostilities (whether war be declared or not), terrorist acts, civil war, rebellion, revolution, insurrection, military or usurped power.
(d) Any dishonest, fraudulent or criminal act by the rail pass/ticket holder.
(e) Damage due to wear and tear, gradual deterioration, vermin or inherent vice.
(f) No change to this program will be valid unless authorized solely by REI.
(g) No legal action can be brought against REI to recover until sixty (60) days after we receive a RPP Traveler’s Request Form.
(h) No legal action against REI may be brought more than one (1) year after the time for submitting the RPP Traveler’s Request Form as mentioned herein. Further, no legal action may be brought against REI unless all the terms of the RPP have been complied with fully.
(i) Any provision of this program that is in conflict with applicable law is hereby amended to conform to minimum requirements of such law and the rail pass/ticket holder agrees to the jurisdiction of New York County, New York.
(j) Some products may already include some of the benefits under the Rail Protection Plan. Please consult your terms and conditions for selected products prior to purchasing the Rail Protection Plan.
(k) Coupon codes issued for exchanged product may be combined with other promotional coupon codes offers but ONLY over the phone in the REI Contact Center by calling 800-438-RAIL(7245).
More Details
Responsibility of Avis/Hertz is subject to the Terms and Conditions in the Avis/Hertz Rental Agreement. Standard rental requirements apply. Car rental vouchers must be used by date noted on the vouchers. Basic car rental is for Economy Car with manual transmission, including unlimited mileage, local taxes (VAT). Drop off fee is applicable for car rentals picked up in one country and dropped off in another. Free drop-off is permitted at select locations within country of rental. A service charge is due on rentals picked up at airport locations and a few railway stations. Certain restrictions may apply. All drop-off conditions are subject to change and should be confirmed at time of reservation.
include unlimited mileage and local tax (VAT)
includes unlimited mileage, Collision Damage Waiver, Theft Protection and local tax (VAT).
Gas, Collision Damage Waiver, Theft Protection and/or Personal Accident Insurance (unless stated otherwise), fees for an additional and/or young driver, airport surcharges, registration tax or car group upgrades made locally. In some countries, or for a few car groups, a service charge is due on one-way rentals.
CDW and TP, where available may vary by car group and country. These options limit the renter from responsibility for damage to or loss of the rental car, unless it results from use as prohibited by the rental agreement. A nonwaivable excess will remain on the charge of the customers in case of damage to or loss of the car even if the CDW/TP has been accepted. This nonwaivable excess varies by country and car group.
Cars may only be rented by drivers 25 (Hertz) or 23 (Avis) years of age or older, who have a valid North American driver's license issued at least one year prior to rental, and who present a current major credit card in their name (American Express, Diner's Club, Discover, Visa or MasterCard). The driver's license must be presented at commencement of the rental.
Some car groups may require a higher minimum age.
There is a maximum age for rentals in Ireland.
Each voucher is issued for a specific number of days of car rental and must be surrendered at time of rental. Each day consists of a 24 hour period. Additional time for which no voucher has been presented will be charged at the prevailing higher local daily rate for each full or partial day. Additional days must be purchased in North America at the time of booking or they will be charged at the prevailing local rate.
Vary from country to country and are subject to availability. Examples are: Economy - Opel Corsa, Ford Focus or similar; Compact - Opel Astra, Ford Escort or similar; Intermediate - Opel Vectra, Ford Mondeo or similar. Car vouchers are issued by car group and not by car make within a group. Make/Model listed is for guidance only and may vary. Cars of similar size and style may be substituted. All car groups may not be available at every location. Cars in Italy, Spain, Portugal, Hungary and Greece are smaller than cars in northern Europe.
Automatic cars are not available in all locations/countries such as Romania, Finland. Please check at the time of reservations.
Car vouchers are not refundable or replaceable if lost or stolen, except as covered by the Rail Protection Plan™ (Rail 'n Drive only). A Rail 'n Drive Pass may only be refunded when it is received at the issuing office prior to the first date of validity printed on the pass and none of the components of the package, rail and/or car, have been used. The pass must be returned in its entirety, unused. Any allowed refund is subject to a 15% cancellation charge.
Rail 'n Drive passholders must present their rail pass together with the car rental vouchers.
Car rental reservations are subject to availability and must be made prior to departure for Europe through Rail Europe, or by calling Herz or Avis:
In Europe, you may call the local office. When making reservations with the car rental company be sure to include the appropriate program code.
The following are 2009 program codes, reconfirm code at time of booking.
Cars not reserved in advance are subject to availability.
Car types vary from country to country and are subject to availability. Examples are: Economy-Opel Corsa, Ford Fiesta or similar, Compact-Opel Astra, Ford Escort or similar, Intermediate-Opel Vectra, Ford Mondeo or similar, (All of the above with manual transmissions; Automatic-from Economy to Intermediate, with automatic transmission. Car vouchers are issued by car group and not by car make within a group. Make/Model listed is for guidance only and may vary. Cars of similar size and style may be substituted. All car groups may not be available at every location. Cars in Italy, Spain, Portugal, Hungary and Greece are smaller than cars in northern Europe.
Note: All prices in this guide are correct at time of printing. Rail Europe, Inc. reserves the right to change prices without notice whether such changes are related or not to alterations in rates of exchange.
Please note that this Privacy Policy does not apply to information that our affiliates may collect, or for use of our websites outside of the jurisdiction noted in our Terms of Use. Please visit any such other site, as applicable, in order to review those policies and manage your communication preferences.
Whether you make a purchase, register for an account, or are just a visitor, we are very careful with what we do with your information. Collection of information is usually grouped into two categories: personally identifiable, which is information identifiable to a specific user, and non-personally identifiable, which is general demographic information (gender, age, zip code), as well as RailEurope.com Site-wide usage information (route and destination popularity, pages visited, promotion participation levels).
We collect non-personally identifiable information when it is affirmatively provided or through online activity such as “cookies” and other tracking technologies, which are discussed in greater detail below. We may use non-personally identifiable information for any purpose or disclose it to anyone. Where the two categories of information are combined, the resulting information is treated as personally identifiable information in accordance with the terms of this Privacy Policy.
Some of the personal information we collect may be stored or processed on computers located outside your jurisdiction of residence, including both in the United States and France, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement officials and national security authorities in those jurisdictions according to laws in those jurisdictions. Subject to applicable laws in such other jurisdiction, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the personal information that are equivalent to those that apply in the country in which you live.
In many cases, you can view the RailEurope.com Site without telling us who you are or revealing any personally identifiable information. However, if you wish to purchase a rail pass or other ticket, you will have to provide information required of any traveler. This includes your name, and your email address, as well as the names of anyone traveling with you. If you select an age-specific ticket or pass, such as “youth” or “senior,” you also must provide your age group and that of anyone traveling with you, as applicable. Further, you must provide us with your valid payment information, including credit card numbers and expirations dates (all such foregoing information, collectively, “Data”).
Since Rail Europe is only the distributor of products and services provided by third parties (“Suppliers”), we also are collecting your Data on behalf of those Suppliers. For example, these Suppliers will need each traveler’s name and age group for identification purposes and to verify that each pass or other ticket is being used in accordance with that Supplier’s terms and conditions. Our collection of and disclosure to our Suppliers of your Data is a required part of your transaction, and you agree by engaging in such transactions on the RailEurope.com Site to such collection and disclosure.
If you make purchases with us often, you may want to set up an account with us by registering on the RailEurope.com Site. This will make it easier for you to complete your purchases quickly. As a registered RailEurope.com Site user, you also may elect to receive newsletters and similar emails from us with travel news and information. Registered users of the RailEurope.com Site should be mindful of password-entry requirements and not disclose account numbers or passwords to others. Please read the Terms of Use for further information about your rights and responsibilities in maintaining an account with us.
Apart from purchases and registration, from time-to-time, we also request information via surveys, contests, in sweepstakes or other promotions, polls, and you may send questions or comments to us via email. Participation in these activities is completely voluntary and you may choose whether or not to participate and therefore disclose this information. In such a case, we will collect personally identifiable information when you choose to participate in sweepstakes or other promotions, fill out surveys, complete polls, or send questions or comments to us via email. Please read below for more information on how we use information collected through these means. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring the use of this site and improving customer satisfaction.
We do not knowingly collect information from children under the age of 13, and require that those making purchases on the RailEurope.com Site be 18 years of age or older and the age of legal majority in the jurisdiction where they reside. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information. Each travel product or service also may be subject to age restrictions, and we reserve the right to impose further restrictions on those or similar purchases.
We and our service providers who assist us in connection with RailEurope.com Site operations may retain and use Data and other personally identifiable information, as well as non-personally identifiable information, in providing the RailEurope.com Site to you, which uses may include, without limitation, the following:
As noted above, Rail Europe is a distributor of our Suppliers’ products and services, and, as a required part of travel, each of our Suppliers must have access to the names and age groups of each traveler for whom a pass or other ticket is purchased for its product or service. We do not provide this information to our Suppliers for their direct marketing purposes, and to our knowledge and belief, our Suppliers do not use the personal information we provide to them for reasons other than completing your travel-related transactions.
If you enter the RailEurope.com Site from the site of one of our marketing or referral partners, our system may recognize the path you have taken. Once you have left a partner’s site and/or begin the purchase transaction on RailEurope.com Site, those partners do not have access to the personal information you provide. Such information is treated as Data in accordance with this Privacy Policy. We also may track the path you have taken, combined with what purchases you may make, to gauge the success of our online marketing and promotional campaigns.
You may have an opportunity to provide information directly to these marketing or referral partners, whether through the RailEurope.com Site or on a partner’s web site, or to third parties who merely maintain links on the RailEurope.com Site. These third parties may maintain separate privacy policies governing the collection, use and disclosure of your personal information, which you should review for more information. Once you leave the RailEurope.com Site, use of any information you provide will be governed by the privacy policy of that site’s operator. We, our parent companies, affiliates and subsidiaries are not responsible for the collection, use and disclosure practices with respect to personally identifiable and other information of third parties.
As noted, from time to time, we may survey you for your opinion, offer participation in sweepstakes, and conduct reviews to enhance the RailEurope.com Site. We also send you newsletters to which you have subscribed. For each of these, we may rely on service providers to help us collect and analyze research, administer the sweepstakes, and provide technical support in sending the newsletters and other, similar emails. We do not disclose any Data included in this information for such providers’ direct marketing purposes, nor so they may pass it on to others for the same reasons.
We may use or disclose your personally identifiable information as is permitted by this Privacy Policy, or according to the Terms of Use. This includes:
To help us perform these functions, we may retain third parties to whom we disclose personal information. These third parties include our customer-service providers, who handle your inquiries and store your Data; credit-card, debit-card and similar transaction processors; technical-service providers or similar entities that maintain the RailEurope.com Site operations; attorneys; accountants; auditors; and authorized government entities or other lawfully authorized parties. We may also disclose your personal and other information to our parent companies, affiliates or subsidiaries; content providers; and to third parties in conjunction with the reorganization or sale of our stock or assets, or if we are involved in bankruptcy proceedings. We will do so only after taking steps to ensure that your privacy rights continue to be protected. Any third party to which we transfer or sell our assets will have the right to continue to use the personal and other information that you provide to us.
If you have registered on RailEurope.com Site, you may view and update your account information at any time, as well as manage your account and communication preferences. Please visit “My Account” or click here. If you have not registered with the RailEurope.com Site, and/or need to update your Data for a pending trip, please contact us using the Contact Us page. If you have completed travel, and are not a registered user, you most likely need not update your Data unless and until you enter into a new purchase transaction with us. For questions about this or other questions about your information, please email myaccount@raileurope.com.
A cookie is a small text file that is transferred to an individual’s hard drive for record-keeping purposes. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You can set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of RailEurope.com Site may not function properly or may be slower if you refuse cookies.
Our cookies are typically session-oriented, or we use them to store info you’ve placed in a shopping cart when you visit our site during a select period of time. We also may use cookies to see what pages have been accessed and how frequently. Our tracking technologies also may record information such as Internet domain and host names; Internet protocol (IP) addresses; clickstream patterns; and dates and times that the RailEurope.com Site is accessed.
You may occasionally get cookies from third party services used by the RailEurope.com Site or by third parties that serve advertisements or provide other services to our users. We do not control these cookies.
Rail Europe uses various ad networks to show online advertising on third party websites to users that have visited our website , a practice known as “re-marketing”. When you visit the Rail Europe website, these ad networks such as Google will set a cookie identifying you as having visited Rail Europe. When you visit another website that is also part of an ad network to whom Rail Europe subscribes to, you may see advertising targeted to you, based on actions you have taken while visiting the Rail Europe website.
Information on your activity on the Rail Europe website used by third parties to show personalized ads is stored on a cookie on your computer. This cookie doesn’t contain any personally identifiable information such as your name or email address and use randomly generated alphanumerical identifiers to identify you. Rail Europe doesn’t have access to those cookies and cannot use the information it contains.
If you do not wish to see those customized ads served by Google, you can update your preferences by visiting https://www.google.com/ads/preferences/
If you do not wish to view any type of personalized ads from any ad network participating in the Network Advertising Initiative, you may opt out at http://www.networkadvertising.org/managing/opt_out.asp
Rail Europe also uses a technology known as Dynamic Ad Serving which enables us to customize the content of certain online ads based on the activity you have taken on our website. This technology uses the Teracent Cookie. If you do not wish to see such ads, you can opt out by visiting http://www.teracent.com/about-us/opt-out
Rail Europe also uses the DoubleClick remarketing technology allowing us to serve ads on other sites to users that have previously visited our website. If you do not wish to see those ads, please visit the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.
We may occasionally assist you with technical issues in connection with your access and/or use of the RailEurope.com Site via third party provider screen sharing technology solutions. The use of such technologies will allow us to remotely view and access your computer screen, in all cases with your prior approval in granting us such access right so we may assist you with such issues. Any such remote access will discontinued immediately upon the resolution of any such issue. We disclaim any liability in connection with any issue that may result from such assistance and the use of any such technology solutions.
Wherever your Data may be held by us or on our behalf, we intend to take reasonable and appropriate steps to protect it from unauthorized access or disclosure. Your Data is encrypted as it is transmitted over the Internet from your desktop computer or portable device to our servers. If you have registered with us, your information is stored behind a “firewall” (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network), and your financial information, such as your credit card number, is encrypted as well. Unfortunately, no database or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction or inadvertent disclosure of your personal information.
When you register for a RailEurope.com Site account, you agree that you will not allow others to use your account or Data, and, except as expressly stated in this Privacy Policy, you are solely and entirely responsible for maintaining the confidentiality and security of both. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account and you agree to immediately notify us of any unauthorized use of your account or any other breach of security. Please refer to the Terms of Use for more information on your responsibilities in maintaining and protecting your Data.
If you have any comments or questions regarding our Privacy Policy, please contact us at legal@raileurope.com, or at our contact information below. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.
Dated as of October 15, 2008 [Last Updated September 15, 2011]
Welcome to the RailEurope.com Site. The following are terms of a legal agreement between you and Rail Europe, Inc. (“Rail Europe”, “we”, “us”, or “our”). By accessing, browsing, using and/or submitting to the RailEurope.com site (“RailEurope.com Site”), you acknowledge that you have read, understood, and agree, to be bound by these terms and any amendments thereto (the “Terms of Use”), the terms of our Privacy Policy, and the terms of and conditions of the travel products and services sold on the RailEurope.com Site, which are incorporated by reference into these Terms of Use, and to comply with all applicable laws and regulations. If you do not agree to these Terms of Use, do not use the RailEurope.com Site.
Please return to the RailEurope.com Site and review these Terms of Use from time to time, as they may be amended without notice. Any changes to these Terms of Use will be effective immediately upon the posting of the revised Terms of Use on the RailEurope.com Site. Please note that your purchase of travel products and services is and your use of certain materials and features of the RailEurope.com Site may be subject to additional terms of Use. By making those purchases and using these materials and features, you also agree to be bound by such additional terms and conditions.
Rail Europe is a distributor of products and services provided by third parties (“Suppliers”). Rail Europe distributes its Suppliers’ products and services. We are a registered seller of travel in each of the states listed below:
California (registration number: 2053098-20)
Washington (registration number: 601 486 663)
Registration as a seller of travel in California does not constitute that state's approval.
As a distributor of products and services provided by “our Suppliers”, the RailEurope.com Site offers for sale and contains information and advertising about products, services, events and/or programs, and links to other web sites that are not controlled or maintained by us. Each purchase of a Supplier’s travel product or service is subject to that Supplier’s rules and restrictions for each such product or service. Please review these rules and restrictions when you enter into transactions on the RailEurope.com Site. You are solely responsible for ensuring that your purchases with any Supplier abide by these rules and restrictions, including terms or condition of purchase set forth in the fare rules or contract of carriage.
You understand and agree that any violation of any such Supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation. Rail Europe expressly disclaims any responsibility for any losses, damages, inconveniences (including, without limitation, any and all delays, cancellations, and missed connections) or other concerns related to your purchase or attempt to purchase any tickets, other travel-related products or services, or any other product or service that may be accessed, made available, or disclosed through the Rail Europe.com Site. Further, we will not be liable for any mistakes or incorrectness as to prices and conditions with respect to the use of any and all rail passes, tickets or any other product or service sold on the RailEurope.com Site. All products and services offered and prices are subject to change without prior notice.
Although most travel to the destinations offered by our Suppliers is completed without incident, travel to certain destinations may involve greater risk than others. We urge you to review travel prohibitions, warnings, announcements and advisories issued by the United States government prior to booking travel to international destinations. By offering of our Suppliers’ travel products and services for sale, we do not represent or warrant that travel to such points is advisable or without risk, and Rail Europe is not liable for damages or losses that may result from travel to such destinations.
You agree that your access to and interaction with rail-pass, ticket, and other travel-option and booking information available though the RailEurope.com Site is at your own risk, and Rail Europe will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any Supplier, including, without limitation, any travel and/or accommodations provider, and/or for any personal injuries, death, property damage, or other damages or expenses resulting from your use or access to any Supplier or any Supplier’s products and services.
You may make a purchase through the RailEurope.com Site as either or a guest or by registering with us. In either case, you will need to provide certain information required for traveling, including your name, a valid shipping address in the United States, your email address, as well as the names of anyone traveling with you. Depending upon the product you are purchasing, you may be required to specify the age group into which you (or your travel companions) belong. With respect to all information you provide to us during registration or at the time of a purchase, you agree to provide us with: (i) accurate, current and complete address, email address and other registration information, and (ii) your valid payment information, including credit card numbers and expirations dates (all such foregoing information, collectively, “Data”). You agree to maintain and update your registered Data in a timely manner to keep it accurate, current and complete. You agree that we may update your Data with information your bank or credit card issuer may supply.
You may only make purchases via the RailEurope.com Site if, and you hereby represent and warrant that, you are domiciled in the United States and you are 18 years old or older and the age of legal majority in the jurisdiction where you reside. You agree to pay in full the prices and any applicable taxes for any purchases you make either by credit or debit card or other permitted payment method. If payment is not received by us from your credit or debit card issuer, you agree to pay all amounts due upon demand by us. Rail Europe reserves the right to restrict the use of debit cards for purchase in its sole discretion. Except for certain payment card transaction fees that Rail Europe may be responsible for directly to your payment card issuer, you are responsible for any fees or charges that your bank, credit card or debit card issuer may apply.
You agree that you will not allow others to use your registered account or Data, and you are solely and entirely responsible for maintaining the confidentiality and security of both. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account and you agree to immediately notify Rail Europe of any unauthorized use of your account or any other breach of security. Rail Europe shall not be responsible for any losses arising out of the unauthorized use of your account and/or Data, and you agree to indemnify, defend and hold harmless Rail Europe, its parent, subsidiary, affiliated and related companies, and each of its and their respective officers, directors, employees, representatives, contractors and agents for any claims, damages, costs, expenses or liabilities (including reasonable attorneys’ fees), resulting from or arising out of any improper, unauthorized or illegal uses of the same. You acknowledge and agree that we shall have no liability associated with or arising from your failure to maintain accurate Data, including, but not limited to, your failure to receive critical information about the RailEurope.com Site.
We may, at any time and in our sole discretion, with or without notice, cancel your account and disable your password in accordance with the terms set forth below (see Paragraph entitled “Use of the RailEurop.com Site and Content”). Further, our policy is to terminate members and accounts that have, or that we believe have, repeatedly or egregiously violated these Terms of Use.
For further information on the rules and restrictions associated with travel purchases, your rights and responsibilities as a travel customer, as well as our transaction policies, please use the Site Map to navigate to the applicable product terms, how to obtain required travel documents, ticket order, refund/exchange and shipping information, and for detailed contact information. If you do not find the answer there, you may call us at 1-800-622-8600. We also recommend that you read closely the ticket jacket enclosed with your purchase, which provides the unique terms for the purchased product.
Any sweepstakes, contests, games and/or promotional offers accessible on the RailEurope.com Site are governed by specific rules and/or terms and conditions (which are hereby incorporated into these Terms and Conditions by reference). By entering such sweepstakes or contests or participating in such games or promotional offers, you will become subject to those rules. We urge you to read the applicable rules and/or or terms and conditions, which are linked from the particular activity.
We are committed to respecting your privacy and protecting your personally identifiable information. Any information we may collect through your use of the RailEurope.com Site is subject to our Privacy Policy, which is expressly made part of these Terms of Use. The Privacy Policy discusses more fully the uses of your Data, collection of information if you do not make a purchase, and the applicability of this site to children. We may use or disclose information about you or your RailEurope.com Site use as is permitted by the Privacy Policy, to protect our business interests, in cooperating with law-enforcement investigations, and according to and to enforce these Terms of Use. We reserve the right to modify the Privacy Policy at any time, so please review it frequently on the RailEurope.com Site.
All materials on the RailEurope.com Site, including, without limitation, names, logos, trademarks, service marks, trade names, images, text, columns, graphics, photographs, illustrations, artwork, software, clips and other elements making up the RailEurope.com Site (collectively, “Content”) are protected by copyrights, trademarks and other intellectual property rights owned and controlled by us or by other parties that have licensed or otherwise provided their material to us. The Content is protected by law, including, but not limited to, United States Trademark and Copyright Laws, international treaties and conventions, and other intellectual-property laws. Further, the RailEurope.com Site is also copyrighted as a collective work under the United States and other international copyright laws, and the selection, coordination, arrangement and enhancement of such content are protected by copyright.
All rights not expressly granted to you in these Terms of Use are reserved to Rail Europe and/or our business partners, parents, subsidiaries, affiliates, Suppliers or the party that may otherwise be credited on the RailEurope.com Site as the provider of such materials or Content. You acknowledge that you do not acquire any ownership rights by downloading or printing copyrighted material as permitted by these Terms of Use. You may not add, delete, distort, use, copy, reproduce, republish, upload, post, transmit distribute or modify the Content in any way, in whole or in part, including in advertising or publicity pertaining to distribution of materials on the RailEurope.com Site, without the express, prior written consent of Rail Europe or the otherwise applicable owner. Any unauthorized attempt to do any of the foregoing without such consent, including, without limitation, the use of any Content on any other website or networked computer environment, any attempt to defeat or circumvent our security features, and/or to utilize the RailEurope.com Site or any part of the Content for any purpose other than its intended purposes, is and are strictly prohibited.
In addition to the Suppliers’ products and services, the RailEurope.com Site includes materials provided by such Suppliers, which is owned by or licensed to us by them. Such Suppliers’ company and product names are trademarks or service marks of the respective Supplier. All other marks are trademarks or service marks of Rail Europe, Inc. or its parent, subsidiary and/or affiliated companies.
You agree that you are using the RailEurope.com Site and Content for your own personal, non-commercial use, and not for transfer, assignment, resale, sale, lease, sublicense, rental, promotion, advertisement, redistribution or any other commercial use of any kind. In addition, you agree that you will not: (i) interfere or attempt to interfere with the proper working of the RailEurope.com Site, attempting to interfere with the RailEurope.com Site by submitting viruses, forging TCP/IP packet or other header information; flooding, spamming, mail bombing, or attempting to overload or crash the RailEurope.com Site; or by taking any action that may impose an unreasonable or disproportionately large load on the infrastructure supporting the RailEurope.com Site; (ii) attempt to decipher, decompile, decrypt, reverse engineer, or disassemble any of the software comprising or making up the RailEurope.com Site or the Content; (iii) remove any proprietary notices or labels, or any promotional or advertising material, from the Content; (iv) insert your own or a third party’s advertising, branding or other promotional content into any of the Content, materials or other features of the RailEurope.com Site; (v) impersonate any person or entity or misrepresent your affiliation with any other person or entity (including, without limitation, anyone from or associated with Rail Europe); (vi) frame, embed or link to any of the Content, materials or information available on or from the RailEurope.com Site other than as expressly permitted by these Terms of Use; and/or (vii) use the RailEurope.com Site or any Content in violation of any applicable law.
Rail Europe reserves the right to enforce these Terms of Use with or without notice to you. We may, in our sole discretion, terminate these Terms of Use or terminate or suspend your access at any time without notice to you in the event that you breach (or we reasonably suspect that you have breached) any provision of these Terms of Use, engage in conduct which Rail Europe determines in its sole discretion is not in the best interests of Rail Europe or any other party; or you violate applicable laws. If Rail Europe terminates these Terms of Use, and/or terminates or suspends your access, you agree that Rail Europe shall have no liability or responsibility to you whatsoever.
Certain of the links we make available on RailEurope.com Site will direct you out of the RailEurope.com Site to a third-party site. You agree that we will not be responsible for, and do not endorse, the information, content, advertising, privacy policies, products, services, events, programs, code, and/or other materials on such linked web sites, whether or not Rail Europe is affiliated with the sponsors or operators of such sites or services. We encourage you to note when you leave the RailEurope.com Site. You should read and abide by all terms of use and privacy policies on any linked sites you access.
We appreciate linked referrals to our website, but require that you abide by our guidelines for trademark usage, standards of privacy of our customers, and other policies that we may set. As such, if you do create or intend to create a link to the RailEurope.com Site from another website or page, you must notify us first by providing your site or page address and complete, accurate contact information (as well as any subsequent changes to the same) in an email to the following: affiliatelinks@RailEurope.com. You agree that you remain subject to these Terms of Use, as well as the policies and guidelines we set from time to time. Further, in no event may your linked website or page appear to be sponsored, owned, managed or otherwise endorsed by us, including the prominent use of our marks such that it appears to be a Rail Europe site. Rail Europe prohibits the use of any of its trademarks, service marks and/or trade names as a “hot” link on, or to, any other website unless the terms of such linking relationship and the use of such marks and/or names have been established and continue to exist according to the foregoing terms. Rail Europe reserves the right to demand, and you so agree, that immediately upon our notice to you, you will cease the use of our trademarks and any such referral links.
We will cooperate with any law enforcement authorities and comply with any judicial order requesting or directing us to disclose the identity of anyone accessing, transacting, registering, and/or otherwise using the RailEurope.com Site in violation of any applicable federal, state, or local laws.
If you believe that certain parts of the Content constitute an infringement of your copyright, you should notify us promptly and in accordance with the procedures described below. We will process claims of alleged infringement and will take appropriate action as required by the Digital Millennium Copyright Act (“DMCA”) when the following is sent to Rail Europe’s Copyright Agent:
Such DMCA claim should be sent to Rail Europe’s Copyright Agent as follows:
Legal Coordinator
Rail Europe, Inc.
44 South Broadway
White Plains, NY 10601
(914)682-2999/legal@raileurope.com
In addition to any other disclaimers appearing in these Terms of Use, the RailEurope.com Site is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including (but not limited to) warranties of title, non-infringement, merchantability or fitness for a particular purpose, other than those warranties that are implied by and incapable of exclusion, restriction, or modification under the laws applicable to these Terms of Use. The Released Parties (as defined in the paragraph entitled “Release of Liability” below) make no warranty that the RailEurope.com Site, or the functions or materials contained therein, will meet users’ requirements.
None of the Released Parties warrants that the RailEurope.com Site or the services it is on will be uninterrupted, available at any particular time or location, error-free, and/or free from viruses or other harmful components, or that errors on or defects in the RailEurope.com Site will be corrected; nor do we or they make any warranty as to the results that may be obtained or occur from use of the RailEurope.com Site, or as to the accuracy, reliability, timeliness, completeness, correctness, usefulness or content of any information, service, or merchandise provided through the RailEurope.com Site. This disclaimer of liability applies to any damages or injury caused or alleged to be caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action.
You expressly agree that your access to and use of the RailEurope.com Site, any Content thereon and any product or service purchased or obtained through the RailEurope.com Site are at your sole risk and are further subject to the terms of Use of any purchase, including, without limitation, any products or services of Suppliers.
TO THE MAXIMUM EXTENT ALLOWED BY LAW, NEITHER WE (WHICH FOR THE PURPOSE OF THIS PARAGRAPH SHALL INCLUDE ALL RELEASED PARTIES) NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE RAILEUROPE.COM SITE, WILL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, COST OF PROCURING SUBSTITUTE SERVICE, OR LOST OPPORTUNITY), HOWEVER CAUSED, ARISING OUT OF YOUR ACCESS TO, USE OF, OR RELIANCE ON ANY MATERIAL OR CONTENT PROVIDED ON THE RAILEUROPE.COM SITE, INCLUDING, WITHOUT LIMITATION, FOR ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN, OR LACK OF TIMELINESS OR INAUTHENTICITY OF, THE INFORMATION CONTAINED ON THE RAILEUROPE.COM SITE, OR FOR ANY DELAY OR INTERRUPTION OF ACCESS TO THE RAILEUROPE.COM SITE OR TRANSMISSION OF DATA WITH YOU OR ANY USER, OR FOR ANY CLAIMS OR LOSSES ARISING THEREFROM OR OCCASIONED THEREBY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, WE ASSUME NO RESPONSIBILITY, AND WILL NOT BE LIABLE, FOR ANY DAMAGES RELATING TO OR CAUSED BY ANY VIRUSES WHICH MAY AFFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO OR USE OF THE RAILEUROPE.COM SITE. WE CANNOT AND DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED, OR SECURE ACCESS TO THE RAILEUROPE.COM SITE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU. If any of the above limitations do not apply to the extent applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, Rail Europe’s total liability for all losses, damages and causes of action in contract, tort (including without limitation, negligence), or otherwise will not be greater than the amount paid to Rail Europe for any and all products and services purchased on the RailEurope.com Site during the six (6) month period preceding the date the claim first arose.
Release of Liability: You agree to release, discharge, and hold harmless Rail Europe, its parent, subsidiary, affiliated and related companies, and each of its and their respective officers, directors, employees, representatives, contractors and agents (collectively, the “Released Parties”) from and against any claims, damages, expenses, and liability arising from or related to any injuries, damages, or losses to any person (including, without limitation, death) or property of any kind resulting in whole or part, directly or indirectly, from your use of, accessing, or participation in any feature of the RailEurope.com Site, including, without limitation, your breach of these Terms of Use or the use by us or our designees of any rights granted by you. You further release the Released Parties from and specifically acknowledge that the Released Parties are not liable for the defamatory, offensive, or illegal conduct of other RailEurope.com Site users or any third party, and that the risk of injury from the foregoing rests entirely with you.
You agree to indemnify, defend and hold harmless the Released Parties against all losses, expenses, damages and costs, including reasonable attorneys’ fees, arising in any way from (i) your use of the RailEurope.com Site, (ii) your unauthorized use of any Content and/or Suppliers’ products and services, (iii) your breach or violation of applicable law or the Terms of Use, and/or (iv) any allegation that any submissions or other materials you submit to us or transmit to the Site infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party. Rail Europe reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and in such case, you agree to cooperate with Rail Europe in the defense of any such claim.
The RailEurope.com Site is controlled and operated by Rail Europe from its offices within the United States. Rail Europe makes no representation that materials available on the RailEurope.com Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access the RailEurope.com Site from other locations do so at their own initiative and are responsible for compliance with applicable local laws. You agree to abide by applicable export control laws as well as all other applicable laws and regulations of the United States, and each of its states, localities and territories. Rail Europe reserves the right to verify the location of users and may use IP addresses as the basis for determining the location of its users.
NOTE THAT THESE TERMS OF USE ONLY APPLY TO THE USE OF THIS RAILEUROPE.COM SITE, AND OTHER WEBSITES PROVIDED BY RAIL EUROPE AND/OR RAIL EUROPE’S AFFILIATED COMPANIES HAVE DIFFERENT TERMS OF USE THAT APPLY TO THE USE OF THOSE SITES.
Please read this carefully. It affects your rights. Rail Europe and you agree to arbitrate all disputes and claims (including ones that already are the subject of litigation) arising out of or relating to this Agreement, or to any prior oral or written agreement, for Passes and Tickets and other services (collectively, “Services”) between Rail Europe and you. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Intent to Arbitrate ("Notice"). The Notice to Rail Europe should be addressed to: Rail Europe, Inc., Attn: Legal Department, 44 South Broadway, White Plains, NY 10601 ("Arbitration Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). If we do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Rail Europe may commence an arbitration proceeding. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of this Agreement. The arbitration shall be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and shall be administered by the AAA. The AAA Rules are available at www.adr.org or by writing to the Arbitration Notice Address. In the event the arbitrator finds in your favor, Rail Europe will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is improper or not warranted, as measured by the standards set forth in Federal Rule of Civil Procedure 11(b), then the payment of all such fees shall be governed by the AAA Rules. In such case, you agree to reimburse Rail Europe for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In no event, however, may the arbitrator award you an amount greater than the monetary jurisdictional limit of the New York City Civil Court Small Claims Part at the time of your claim or such amount as has been last offered by Rail Europe in settlement of your claim, whichever is higher. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees and expenses at any time during the proceeding and upon request from either party within 14 days of the arbitrator's ruling on the merits. You agree that, by entering into this Agreement, you and Rail Europe are waiving the right to a trial by jury. Unless Rail Europe and you agree otherwise, all hearings conducted as part of the arbitration shall take place in New York, New York. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. You and Rail Europe agree that YOU AND RAIL EUROPE MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, and not as a plaintiff or class member in any purported class or representative proceeding. Further, you agree that the arbitrator may not consolidate proceedings of more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding, and that if this specific proviso is found to be unenforceable, then the entirety of this arbitration clause shall be null and void.
These Terms of Use constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. These Terms of Use shall be construed in accordance with the laws of the State of New York without regard to its conflict of laws rules, and shall be resolved individually, without resort to any form of class action. The parties agreeexpressly disclaim the application of the United Nations Convention on Contracts for the International Sale of Goods.
The parties irrevocably consent to submit to the jurisdiction of the state and Federal courts, as applicable, of the State of New York located in New York County, New York on matters arising out of these Terms of Use. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect. If any provision of these Terms of Use is unlawful, void or unenforceable, the remaining provisions of these Terms of Use will remain in place.
When you visit and use the RailEurope.com Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Rail Europe may from time to time modify these Terms of Use and in such event we will post a copy of the amended Terms of Use at Policy page. If you do not agree to (or cannot comply with) the Terms of Use, as amended, your only remedy is to stop using the RailEurope.com Site. You will be deemed to have accepted the Terms of Use, as amended, if you continue to use the RailEurope.com Site after any amendments are posted.
Rail Europe, Inc., 44 South Broadway, White Plains, NY 10601. All rights reserved.